Covid Measures

We at Herdade das Barradas da Serra are fully committed to make your stay an unforgettable experience, with more and improved safety measures so that you can always feel comfortable and safe. We changed many of our workflows concerning check-in, housekeeping, breakfast and bar service, but tried to keep as much of our concept and spirit as possible. Breakfast is now served to table, but we added extra surprises and small changes every day. We created small private porches in front of every room, with great feedback from our guests, creating as much of a safe zone for everyone as possible, among many other changes.
Below you can find some of our most important measures.
Check-in
Increased spacing between check-out and check-in (4 hours), for greater ventilation and thorough cleaning and disinfection of the rooms
Disinfection point at the entrance (footbath and hand disinfection)
Luggage disinfection area at arrival
Temperature control
Simplified process, with previous data collection and need only confirmation by the client
Main information about the stay sent in a pre-arrival email
Delivery of a single-use guide, with all the information about the Estate, the activities available, the COVID19 rules and links to the breakfast and bar menus
Availability, on request, of an individual protection kit
During your stay
Exterior corridors of the rooms interrupted with partitions and transformed into small individual porches
Creation of an isolation room in case of need to isolate a suspect case
Disinfection points created in the main common areas (reception, porch and lounge, swimming pool, access to the studios)
Placed alcohol gel dispensers in the bedrooms
Reduction of the number of seating places in the living room and outside porch, with increased distance, and prohibition of repositioning of tables and chairs
New layout of the pool area, with prohibition of rearrangement of chairs and limit of people in the water
Breakfast is no longer a buffet, but served at the table, with a menu
Guests may indicate if they want their room cleaned or not
Use of mask compulsory in the indoor common areas, in the porch (except during the meal) and in all situations where it is not possible to maintain the safety distance
Placement of signs with the rules in several passage areas
All the menus and documents, such as the route map, can be consulted digitally
Check-out
Possibility of payment by transfer or other contactless means, with the final bill and invoice sent by email
Main Internal Measures
Continuous training for all staff
Use of complete individual protection equipment for situations of entry into the rooms
Reformulation and reinforcement of cleaning procedures, using new products and methods, including steam disinfection
Frequent cleaning and disinfection of passageways and common areas
Bi-daily control and recording of temperature and symptoms
Reorganisation of teams, with mismatched schedules and no sharing of transport
Creation of new circuits and procedures for suppliers
Additional emergency measures
Limitation (use by appointment) or closure of common areas
Dining services limited to room service (breakfast and bar)
Compulsory recollection (leaving the Estate only for work situations, or other planned exceptions, such as food purchases, health issues)